Shipping policy

Shipping Policy

Last updated: September 25, 2026

At ShriEssentials, we work hard to process and ship your order as quickly as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after your order is placed.

Once your order has been processed, it will be prepared for shipment and handed over to the shipping carrier.

Please note that processing time is separate from shipping time.

2. Shipping Times

After your order has been processed and shipped, delivery generally takes approximately 3–16 business days.

Delivery times may vary depending on your location, shipping carrier, customs processing, holidays, weather, and other circumstances outside of our control.

Some orders may take longer than the estimated timeframe.

3. Shipping Locations

We currently ship to:

🇨🇦 Canada (all provinces; we do not currently ship to Yukon, the Northwest Territories or Nunavut)
🇺🇸 United States (all 50 states and Washington, DC; we do not currently ship to Puerto Rico, U.S. territories, or APO/FPO/DPO military addresses)
🇬🇧 United Kingdom (England, Scotland, Wales and Northern Ireland; we do not currently ship to BFPO addresses)
🇦🇺 Australia

Orders are shipped internationally from our fulfillment locations in China.

Shipping Costs

Shipping is free on every order to Canada, the contiguous United States, the United Kingdom and Australia. There is no minimum order amount.

Alaska and Hawaii: shipping is free on orders up to 2 kg. Heavier orders cost more to deliver, so a shipping fee applies based on the total weight of the order:

Up to 2 kg: Free
2 kg to 3.5 kg: CA$59.99
3.5 kg to 5 kg: CA$89.99
5 kg to 7 kg: CA$189.99
Over 7 kg: not currently available to Alaska or Hawaii

Any shipping fee is shown at checkout before you pay. Prices are in Canadian dollars and may be displayed in your local currency.

4. Tracking Information

Once your order has shipped, tracking information may be provided so you can follow the progress of your package.

Please allow some time for tracking information to become active after your order has been shipped.

Tracking updates may occasionally be delayed while your package is moving between countries or being processed by local carriers.

5. Customs and Import Delays

International orders may be subject to customs inspections, processing, or other delays.

These processes are outside of our control and may cause delivery to take longer than the estimated shipping timeframe.

6. Delayed Orders

We understand that waiting for an order longer than expected can be frustrating.

While most orders arrive within our estimated timeframe, unexpected shipping delays can occasionally occur.

If your order is significantly delayed, please contact us and we will review the available tracking information and assist you with your order.

We sincerely apologize for any inconvenience caused by shipping delays and appreciate your patience and understanding.

7. Incorrect Shipping Information

Please make sure that your shipping address is complete and accurate before placing your order.

ShriEssentials is not responsible for delays or failed deliveries resulting from an incorrect, incomplete, or outdated shipping address provided during checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to assist you before your order is shipped.

8. Delivery Issues

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

If you still cannot locate your package, contact us and we will review the situation.

9. Shipping Disclaimer

Estimated delivery times are provided as a general guideline and are not guaranteed delivery dates.

Delivery times can be affected by circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, holidays, transportation disruptions, and other unforeseen events.

We appreciate your patience and understanding.