Refund policy

Refund, Resend & Returns Policy

Last Updated: August 26, 2026

At ShriEssentials, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will review your request and work to find an appropriate solution.

1. Damaged Products

If your order arrives damaged, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos showing the damage

  • A video if the damage cannot be clearly shown in photographs

  • A brief description of the issue

Depending on the circumstances, we may offer a replacement, resend, partial refund, or full refund.

Minor cosmetic imperfections, small scratches, slightly wrinkled packaging, or other minor imperfections that do not affect the product's functionality may not qualify for a refund or replacement.

2. Incorrect or Missing Products

If you receive an incorrect product, incorrect color or size, or an item or accessory is missing from your order, please contact us within 30 days of delivery.

Please provide your order number and photos of the product you received.

After reviewing your request, we may provide a replacement, resend, missing accessory, partial refund, or full refund, depending on the circumstances.

3. Orders Not Received

If your order has not arrived, please contact us so that we can review the available tracking information and investigate the shipment.

If tracking information confirms that an order has been delivered to the shipping address provided at checkout, we may not be able to issue a refund or replacement.

If a package is returned, refused, unclaimed, or cannot be delivered because of an incorrect or incomplete address provided by the customer, a refund or replacement may not be available.

4. Shipping Delays

Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, and other circumstances outside our control.

If your order is significantly delayed, please contact us and we will review the tracking information.

A shipping delay does not automatically qualify an order for a refund.

5. Returns

If you would like to return an item, please contact us before sending anything back.

Do not send your order to an address shown on the package without first receiving return instructions from ShriEssentials.

Approved returns must be sent according to the instructions provided by our customer service team.

Unless otherwise stated, return requests must be made within 30 days of receiving your order.

Products sent back without prior approval may not be eligible for a refund.

6. Change of Mind

If you change your mind, order the wrong product, or no longer want an item, a return or refund may not be available.

However, this does not affect any consumer rights that cannot legally be excluded under applicable law.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel your order before it enters processing.

Once an order has been processed or shipped, cancellation may no longer be possible.

8. Refunds

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

9. Situations That May Not Qualify

A refund or replacement may not be available when an issue results from:

  • An incorrect or incomplete shipping address provided by the customer

  • Refusal to accept delivery

  • Failure to collect a package

  • Failure to complete required customs procedures

  • Normal wear and tear

  • Misuse or improper use of a product

  • Damage occurring after delivery

  • Unauthorized modifications or alterations to a product

  • Ordering the wrong product

This policy does not limit any consumer rights that cannot legally be excluded.

10. Contact Us

If you experience an issue with your order, please contact us with:

Order Number:
Name:
Description of the issue:
Photos or video, if applicable:

Our team will review your request and provide you with the appropriate next steps.

At ShriEssentials, we are committed to handling legitimate order issues fairly and helping our customers have a positive shopping experience.